Returns & Exchanges

We want you to be completely happy with your purchase. If something isn't right, we accept returns and exchanges within 14 days of delivery — in line with EU consumer rights legislation.

Right of Withdrawal (14-Day Return)

Under EU Directive 2011/83/EU on consumer rights, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without needing to give any reason.

To exercise this right, you must notify us within those 14 days and then return the goods within a further 14 days. Refunds are processed within 14 days of receiving the returned goods.

Important — Return Shipping Costs: Odisea Sports does not cover the cost of return shipping. The expense of sending goods back to us is the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit on their way back to us.

Return Conditions

To be eligible for a return or exchange, items must meet the following conditions:

  • Returned within 14 days of the delivery date
  • Unworn, unwashed, and in original condition
  • With all original tags and labels still attached
  • In the original packaging (box, bag, tissue paper, etc.)
  • Not showing signs of use, odour, or alteration

The following items cannot be returned:

  • Items that have been worn, washed, or used
  • Personalised or customised products (custom name/number printing)
  • Socks, underwear, and swimwear (for hygiene reasons)
  • Items damaged by misuse or improper care
  • Items returned after the 14-day window has passed

How to Return an Item

  1. Contact us first

    Send an email to info@odiseasports.com with your order number and the reason for your return or exchange. We will confirm your request and provide the return address.

  2. Pack your item(s)

    Place the item(s) securely in the original packaging, with all tags attached. Include a note inside with your order number and full name.

  3. Ship it back

    Send the package to the address we provide using any carrier of your choice. We recommend using a tracked service. Return shipping costs are your responsibility.

  4. We process your return

    Once we receive and inspect the returned goods, we will notify you by email. If everything is in order, your refund or exchange will be processed within 14 days.

Exchanges

If you would like a different size or colour, follow the same return process above and indicate in your email that you want an exchange. Once we receive and approve the return, we will ship the new item.

Please note that exchanges are subject to stock availability. If the desired product is not available, we will offer a full refund instead.

Exchange shipping: The cost of shipping the exchange item back to you will also be charged at standard rates. Return shipping for the original item is your responsibility.

Refunds

Once your return is approved, the refund will be issued to the original payment method used at checkout. Processing times depend on your bank or payment provider but typically appear within 3–10 business days of the refund being initiated.

Original shipping costs are non-refundable unless the return is due to an error on our part (wrong item sent, defective product).

Defective or Incorrectly Sent Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 48 hours of delivery at info@odiseasports.com with your order number and photographs of the issue. In these cases, we will cover all return shipping costs and offer you a replacement or full refund.

Contact Us

For any questions about returns or exchanges, please reach out to us:

shop@odiseasports.com

We aim to respond to all enquiries within 1–2 business days.